Patient Financial Services Representative 4

Inova Health; Fairfax (VA); Vor Ort; USD 48.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health coverage and wellness program

Retirement: 5% match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible work schedules

Remote and hybrid opportunities

Zusammenfassung

Inova Health in Northern Virginia is seeking a Patient Financial Services Representative 4 to join our team. This full-time role is onsite, Monday through Friday, 8:00 AM to 4:30 PM, dedicated to managing patient financial responsibilities and ensuring accurate claims processing.

You will resolve complex billing issues, coordinate with hospital departments and payers, and support team members to maintain productivity and high-quality service.

Qualifikationen

• Experience in revenue cycle, finance or data analytics.
• Strong customer service and communication skills.
• Ability to resolve complex billing issues with accuracy.

Aufgaben

• Ensures clean claims are submitted the day they are received with attachments.
• Resolves complex issues by coordinating with team members and payers.
• Reviews claims; identifies corrections within 24 hours of receipt.
• Manages high-value accounts and conducts follow-up per protocol.
• Processes payer and rejection reports and stays current with requirements.
• Supports management and assists teammates as needed.

Kenntnisse

Revenue cycle

Customer service

Data analytics

Ausbildung

Associate degree

Jobbeschreibung

Job Description

Inova Health is looking for a dedicated Patient Financial Services Representative 4 to join the team. This role will be Full-Time Monday through Friday onsite 8:00AM to 4:30PM

Job Description

Inova Health is looking for a dedicated Patient Financial Services Representative 4 to join the team. This role will be Full-Time Monday through Friday onsite 8:00AM to 4:30PM

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Job Responsibilities

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.

Additional Requirements

• Education - Associate Degree or an additional three years of experience appropriate to the position under consideration.
• Experience - 3 years of experience in revenue cycle, finance, customer service or data analytics

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.