Patient Financial Services Representative 4 (Bilingual)

Inova; Fairfax (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement match

Tuition assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible schedule

Remote/hybrid opportunities

Job summary

Inova Health in Fairfax, VA, is seeking a Patient Financial Services Representative 4 for a full-time, on-site role Monday through Friday, 8:00 AM to 4:30 PM. You will submit clean claims on receipt and coordinate with patients and payers to resolve accounts and support revenue cycle operations.

The position requires 3 years of revenue cycle/related experience and an associate degree or equivalent, with bilingual Spanish/English preferred.

Qualifications

• 3 years of experience in revenue cycle, finance, customer service or data analytics.
• Associate Degree or equivalent required.

Responsibilities

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments.
• Resolves complex issues by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level.
• Ensures claims are reviewed within 24 hours from receipt and provide guidance to others to improve efficiency.
• Handles complex accounts and performs follow-up according to protocol.
• Maintains knowledge of payer requirements, UB-92 standards, system functionality, and hospital policies.
• Takes direction from management and supports team members; performs duties in supervisor's absence.
• May perform additional duties as assigned.

Skills

Revenue cycle experience

Customer service

Data analytics

Bilingual: Spanish/English

Education

Associate degree or 3 years experience

Job description

Inova Health is looking for a dedicated Patient Financial Services Representative 4 to join the team. This role will be Full-Time Monday through Friday onsite 8:00AM to 4:30PM

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Job Responsibilities

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.

Additional Requirements

• Education - Associate Degree or an additional three years of experience appropriate to the position under consideration.
• Experience - 3 years of experience in revenue cycle, finance, customer service or data analytics

Preferred Qualifications

• Bilingual in Spanish and English