Remote Bilingual Member Support Specialist

Lever, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Lever, Inc. is seeking a Member Support Specialist to be the first contact for members and clients. This remote position serves customers via calls, texts, emails, and case management, with a focus on clear communication and accuracy.

The ideal candidate communicates well in English and Spanish, has at least a high school diploma, and can handle multiple priorities in a fast-paced environment. Training is provided and the role runs Monday–Friday from 9:00am–7:00pm CST with benefits after 60 days.

Qualifications

• Must speak, read and write fluent English and Spanish.
• High school diploma or equivalent.
• At least 1 year in customer service, call center, support or case management preferred.
• Strong verbal and written communication skills.
• Excellent active listening and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM and case management systems; data entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to inquiries via text, email and other channels.
• Create, update and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact when possible and escalate complex cases.
• Follow processes and ensure data integrity; meet SLAs.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic customer experience.

Skills

Bilingual English/Spanish

Excellent communicator

Strong interpersonal skills

Attention to detail

Multitasking

Team player

Independent worker

CRM proficiency

Data entry skills

Education

High school diploma

Tools

CRM

Case management systems

Data entry

Job description

Lever, Inc. is seeking a Member Support Specialist to be the first contact for members and clients. This remote position serves customers via calls, texts, emails, and case management, with a focus on clear communication and accuracy.

The ideal candidate communicates well in English and Spanish, has at least a high school diploma, and can handle multiple priorities in a fast-paced environment. Training is provided and the role runs Monday–Friday from 9:00am–7:00pm CST with benefits after 60 days.