Remote Bilingual Member Services Rep

Shared Service Solutions, LLC.; Northern (KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO starting at 20 days

11 paid holidays per year

401(k) with employer match

Employee referral program

EAP

Fully remote (work from home)

Job summary

S3 is seeking a bilingual Member Service Representative for its fully remote Contact Center team. The role serves both English and Spanish speaking members, handling inquiries and requests about membership, banking products, services, and rates, while documenting interactions across platforms.

The ideal candidate will have 5+ years of experience in customer engagement, strong technical proficiency, and the ability to navigate multiple systems with accuracy and professionalism in a fast-paced

Qualifications

• Bilingual in English/Spanish with banking terminology preferred.
• 5+ years work experience or Associate's degree or higher required.
• Experience in direct customer engagement or relationship management required.
• Banking and/or Fraud experience preferred.
• Experience as a team leader/mentor/coach is a plus.
• Experience using Microsoft Teams, Outlook, CRM platforms; ability to navigate multiple systems; dual monitors a plus.
• Proven ability to meet performance goals and de-escalate effectively.
• Excellent verbal and written communication; able to work independently in a fast-paced environment.

Responsibilities

• Answer high-volume inbound calls; navigate multiple systems to provide accurate information and resolve inquiries in English and Spanish.
• Perform member verification, document interactions, and ensure policy compliance; meet quality and productivity metrics.
• Collaborate with management, vendors, and partners to resolve complex issues via email and internal messaging.
• Support specialized digital, card, or loan queues and process related transactions.

Skills

Bilingual English/Spanish

Direct customer engagement

Team leadership/mentoring

CRM platforms

Microsoft Teams/Outlook

De-escalation

Written and verbal communication

Navigate multiple systems

Independent working

Education

Associate's degree or higher

Tools

CRM platforms

Telephony platform

Account servicing tools

Knowledge base

Job description

S3 is seeking a bilingual Member Service Representative for its fully remote Contact Center team. The role serves both English and Spanish speaking members, handling inquiries and requests about membership, banking products, services, and rates, while documenting interactions across platforms.

The ideal candidate will have 5+ years of experience in customer engagement, strong technical proficiency, and the ability to navigate multiple systems with accuracy and professionalism in a fast-paced