Remote Member Service Specialist

United Way of Massachusetts Bay and Merrimack Valley; Minnesota; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Holidays

401(k) plan

Referral program

Wellness programs

Peer recognition

Salary $19.23/hr

Job summary

S3 Shared Services is seeking a Remote Member Service Representative to join our Contact Center team. You will answer calls, assist members with questions about accounts, banking products, services and rates, and strive to exceed expectations in a collaborative, service‑oriented environment.

This role emphasizes multitasking across platforms, strong written and verbal communication, and the ability to work independently with dual monitors.

Qualifications

• 6 months of experience in customer service preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.
• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

Skills

Customer service

Communication

Remote work

Multitasking

Organization

Problem solving

Computer skills

Team player

Job description

S3 Shared Services is seeking a Remote Member Service Representative to join our Contact Center team. You will answer calls, assist members with questions about accounts, banking products, services and rates, and strive to exceed expectations in a collaborative, service‑oriented environment.

This role emphasizes multitasking across platforms, strong written and verbal communication, and the ability to work independently with dual monitors.