Remote Bilingual Medical Collections Advocate

BCA Financial Services, Inc.; Clayton (MO); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, GAP, and life

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring a remote Call Center Representative to help consumers resolve accounts with empathy and professionalism.

The role involves handling inbound/outbound calls, explaining payment options, and documenting interactions in our systems. Ideal candidates have 1+ year in a call center or related field, are fluent in English and Spanish, and possess strong communication and problem-solving skills.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual required (Fluent in English and Spanish).
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Bilingual English/Spanish

Strong communication

Problem-solving

Detail-oriented

Medical terminology (preferred)

Job description

BCA Financial Services, Inc. is hiring a remote Call Center Representative to help consumers resolve accounts with empathy and professionalism.

The role involves handling inbound/outbound calls, explaining payment options, and documenting interactions in our systems. Ideal candidates have 1+ year in a call center or related field, are fluent in English and Spanish, and possess strong communication and problem-solving skills.