Remote Bilingual Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Utah; Remote; USD 46,838,000 - 57,859,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

Paid training

Equipment provided

Career growth

No weekend

PerkSpot discount

Job summary

Conduent State Healthcare, LLC is hiring a Call Center Representative for Medicaid Member Support. This remote role handles bilingual English/Spanish inquiries, guiding members through eligibility and Medicaid applications, while resolving issues in a fast-paced environment.

40 hours per week, full-time, with a pay rate of $17.50 per hour. Benefits start day one, with training provided and opportunities for growth in a supportive team.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs and navigate multiple screens.
• Comfortable working within established processes and procedures.

Responsibilities

• Using a computerized system, responds to Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.
• Utilizes 5 systems to gather information and document up to 3 systems.

Skills

Customer service

Communication

Problem solving

Bilingual English/Spanish

Education

High School Diploma

Job description

Conduent State Healthcare, LLC is hiring a Call Center Representative for Medicaid Member Support. This remote role handles bilingual English/Spanish inquiries, guiding members through eligibility and Medicaid applications, while resolving issues in a fast-paced environment.

40 hours per week, full-time, with a pay rate of $17.50 per hour. Benefits start day one, with training provided and opportunities for growth in a supportive team.