Remote Bilingual Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Oklahoma; À distance; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Paid training

Equipment provided

Career growth

No weekends

Remote-friendly

Bi-weekly pay

Résumé du poste

Conduent State Healthcare, LLC is seeking a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish). You will deliver exceptional customer service in a fast-paced call center, handle escalated inquiries, and assist members with Medicaid applications and status updates.

This full-time role offers 40 hours/week, remote work across SC/NC/GA, and a pay rate of $17.50/hour with paid training and benefits.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs and navigate multiple screens.
• Comfortable working within established processes and procedures.

Responsabilités

• Using a computerized system, responds to Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.
• Utilizes 5 systems to gather information and document up to 3 systems.

Connaissances

Customer service

Call center experience

Bilingual English/Spanish

Computer literacy

Formation

High School Diploma or equivalent

Description du poste

Conduent State Healthcare, LLC is seeking a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish). You will deliver exceptional customer service in a fast-paced call center, handle escalated inquiries, and assist members with Medicaid applications and status updates.

This full-time role offers 40 hours/week, remote work across SC/NC/GA, and a pay rate of $17.50/hour with paid training and benefits.