Remote Bilingual Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Iowa (LA); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health benefits

PerkSpot

Paid time off

Paid training

Equipment provided

Career growth

Inclusive environment

No weekend

Full-time

Job summary

Conduent State Healthcare, LLC is hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish) to deliver exceptional customer service in a fast-paced environment. You will handle escalated inquiries, assist with Medicaid applications, and document interactions.

This is a full-time remote role offering $17.50 per hour, a 40-hour week, paid training, benefits from day one, and a supportive team.

Qualifications

• Minimum 1 year call center or telephone customer service experience.
• High school diploma or equivalent required.
• Must be 18+ and authorized to work in the United States.
• Customer service skills and ability to use multiple programs.
• Bilingual English/Spanish preferred.

Responsibilities

• Respond to Medicaid member inquiries in a call center environment using scripts.
• Gather information, assess caller needs, research and resolve inquiries, document calls.
• Explain member eligibility and assist with Medicaid applications and status updates.
• Follow established policies and procedures including call handling and escalations.
• Act as advocate for Medicaid members to ensure needs are met.
• Navigate multiple systems and document information across applications.

Skills

Customer service

Call center

Bilingual English/Spanish

Computer literacy

Scripting knowledge

Education

High School Diploma or equivalent

Job description

Conduent State Healthcare, LLC is hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish) to deliver exceptional customer service in a fast-paced environment. You will handle escalated inquiries, assist with Medicaid applications, and document interactions.

This is a full-time remote role offering $17.50 per hour, a 40-hour week, paid training, benefits from day one, and a supportive team.