Remote Bilingual Medicaid Member Support Agent

Conduent State Healthcare, LLC; Maine; Remote; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Paid training

Equipment provided

Career growth

No weekends

PerkSpot – Employee discounts

Job summary

Conduent State Healthcare, LLC is seeking a Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) to deliver exceptional customer service in a fast-paced environment. You will handle escalated inquiries, assist with Medicaid applications, and document interactions across multiple systems.

The role requires 1 year of call center experience, strong communication skills, and a commitment to accurate documentation.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs and navigate multiple screens.
• Comfortable working within established processes and procedures.

Responsibilities

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.
• Utilizes 5 systems to gather information and document up to 3 systems

Skills

Bilingual EN/ES

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or equivalent

Job description

Conduent State Healthcare, LLC is seeking a Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) to deliver exceptional customer service in a fast-paced environment. You will handle escalated inquiries, assist with Medicaid applications, and document interactions across multiple systems.

The role requires 1 year of call center experience, strong communication skills, and a commitment to accurate documentation.