Remote Bilingual Medicaid Member Support Agent

Conduent State Healthcare, LLC; Georgia; Remote; USD 34,000 - 38,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

No weekend

Job summary

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support (Bilingual English/Spanish). This full-time remote role serves South Carolina, North Carolina, and Georgia, handling member inquiries and applications with a focus on accuracy and empathy.

You will work in a fast-paced environment, document interactions across multiple systems, and strive to meet performance goals. Training is provided, with a 40-hour work week and a competitive hourly wage.

Qualifications

• Minimum 1 year of call center or related customer service experience.
• Must be 18 years or older; high school diploma or equivalent.
• Legal authorization to work in the United States without visa sponsorship.
• Proficiency with using multiple software systems and navigating screens.

Responsibilities

• Respond to Medicaid member inquiries in a call center using scripts and procedures.
• Gather information, assess caller needs, research, resolve inquiries, document calls.
• Explain member eligibility, assist with Medicaid applications and status updates.
• Follow policies on call handling and escalations; advocate for members.

Skills

Customer service

Call center experience

multitasking

Computer literacy

Education

High School Diploma or equivalent

Tools

Multiple systems navigation

Job description

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support (Bilingual English/Spanish). This full-time remote role serves South Carolina, North Carolina, and Georgia, handling member inquiries and applications with a focus on accuracy and empathy.

You will work in a fast-paced environment, document interactions across multiple systems, and strive to meet performance goals. Training is provided, with a 40-hour work week and a competitive hourly wage.