Remote Bilingual Medicaid Member Support Rep

Conduent State Healthcare, LLC; West Virginia; Remote; USD 49,594,000 - 52,349,000; Full time

Benefits offered by this job

Benefits from day one

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

No weekend

Full-time schedule

Job summary

Conduent State Healthcare, LLC is hiring a Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) to handle escalated inquiries in a fast-paced environment. The position involves assisting with Medicaid applications, explaining eligibility, and delivering high-quality customer service.

The role is remote across South Carolina, North Carolina and Georgia, offering 40 hours per week at a pay rate of $17.50 per hour.

Qualifications

• Minimum 1 year of call center or telephone customer service experience.
• Must be able to pass Call Center – Service Skills Assessment and Internet Speed test.
• Must have legal authorization to work in the United States without visa sponsorship.

Responsibilities

• Respond to Medicaid member inquiries in a call center using scripts.
• Gather information, assess needs, research, resolve inquiries, document calls.
• Explain member eligibility and assist with Medicaid applications and status updates.
• Follow policies including call handling and escalations, advocate for members.

Skills

Customer service

Call center

Bilingual English/Spanish

Multitasking

Documentation

Education

High School Diploma

Job description

Conduent State Healthcare, LLC is hiring a Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) to handle escalated inquiries in a fast-paced environment. The position involves assisting with Medicaid applications, explaining eligibility, and delivering high-quality customer service.

The role is remote across South Carolina, North Carolina and Georgia, offering 40 hours per week at a pay rate of $17.50 per hour.