Remote Bilingual Loan Processor (Spanish/English)

TEKsystems; El Paso (TX); Remote; USD 27,000 - 39,000; Full time

Job summary

TEKsystems is seeking a Bilingual Loan Processor (Spanish/English) to support a high-volume consumer lending operation. This fully remote role processes loan applications, communicates with borrowers and contractors, and ensures compliance throughout the loan lifecycle.

The position is a contract-to-hire arrangement with an hourly pay rate of $24.00. Candidates must reside in eligible states and be able to manage a fast-paced workload while delivering quality service.

Qualifications

• Fluent in both Spanish and English (written and verbal).
• Minimum 1-2 years of experience in a high-volume call center environment.
• Experience in consumer lending, mortgage loan processing, banking, auto lending, or loan servicing.
• Strong customer service and communication skills.
• Ability to multitask and navigate multiple computer systems simultaneously.

Responsibilities

• Handle inbound and outbound calls with borrowers and contractors regarding loan applications and loan status updates.
• Manage a high-volume pipeline of consumer loan applications from origination through closing.
• Accurately collect, review, and enter borrower information into various loan processing systems.
• Partner with Sales Managers, Client Success Managers, Underwriting, and contractors to ensure smooth loan processing.
• Communicate lending decisions, application status updates, and next steps to customers and contractors.
• Deliver exceptional customer service while working toward first-call resolution.
• Maintain accurate loan records and documentation throughout the lending process.
• Meet established production, quality, and turnaround-time expectations.
• Identify opportunities for process improvement and support implementation of operational enhancements.
• Ensure compliance with lending regulations, company policies, and quality standards.
• Resolve customer concerns professionally while maintaining a positive customer experience.

Skills

Bilingual Spanish/English

Customer service

Communication

Multitasking

Data entry

Job description

TEKsystems is seeking a Bilingual Loan Processor (Spanish/English) to support a high-volume consumer lending operation. This fully remote role processes loan applications, communicates with borrowers and contractors, and ensures compliance throughout the loan lifecycle.

The position is a contract-to-hire arrangement with an hourly pay rate of $24.00. Candidates must reside in eligible states and be able to manage a fast-paced workload while delivering quality service.