Remote Bilingual IT Help Desk Coordinator

Titan Technologies; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Titan Technologies, LLC (TelaForce) is seeking bilingual Help Desk Coordinators for temporary, full‑time support. The role provides Tier 1 technical and customer service support for diverse users, with flexible hours including weekends and holidays.

Remote work is required with a reliable internet connection and quiet workspace for calls. Ideal candidates are bilingual in English and Spanish, familiar with Windows and Office, and able to pass background checks.

Qualifications

• Bilingual in English and Spanish.
• Proficient with Windows 7/8/10 and Microsoft Office.
• Able to pass background checks.

Responsibilities

• Receive queries via phone, chat, e-mail or web access.
• Log incidents and service requests in the ticket-tracking system.
• Document details of issues and troubleshooting steps in the ticket system.
• Provide troubleshooting and resolution via phone, chat, e-mail or remote tools.

Skills

Bilingual English/Spanish

Education

High School diploma or better

Tools

Windows 7/8/10

Microsoft Office

Job description

Titan Technologies, LLC (TelaForce) is seeking bilingual Help Desk Coordinators for temporary, full‑time support. The role provides Tier 1 technical and customer service support for diverse users, with flexible hours including weekends and holidays.

Remote work is required with a reliable internet connection and quiet workspace for calls. Ideal candidates are bilingual in English and Spanish, familiar with Windows and Office, and able to pass background checks.