Remote Bilingual Tech Support Technician (English/Spanish)

JSI; Madison (MS); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Comprehensive benefits (medical,Dental

401(k) and PTO

Professional development opportunities

Job summary

JSI is seeking a bilingual Tier 1 Tech Support Technician for our Contact Center to resolve peripheral issues and provide friendly, effective support to customers remotely. You will handle inbound calls, document issues, and maintain QA standards while collaborating with the team.

The role requires fluency in English and Spanish, a high school diploma, and solid problem‑solving skills. Expect a four 10‑hour shift schedule, including occasional weekend days.

Qualifications

• High school diploma or equivalent.
• Fluency in English and Spanish required.
• Excellent communication, both verbal and written.
• Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Willingness to solve complicated problems and see projects through to completion.

Responsibilities

• Provide essential Tier 1 support to customers in a professional and customary manner.
• Answer inbound tech support calls and make outbound calls to customers as needed.
• Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems.
• Keep detailed notes of all work performed on customers’ peripherals.
• Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
• Maintain 90% QA (quality assurance) ratings.
• Work on other ongoing and short‑term projects as outlined by management.

Skills

Bilingual English/Spanish

Customer service

Technical troubleshooting

Time management

Education

High school diploma

Tools

Ticketing system

Job description

JSI is seeking a bilingual Tier 1 Tech Support Technician for our Contact Center to resolve peripheral issues and provide friendly, effective support to customers remotely. You will handle inbound calls, document issues, and maintain QA standards while collaborating with the team.

The role requires fluency in English and Spanish, a high school diploma, and solid problem‑solving skills. Expect a four 10‑hour shift schedule, including occasional weekend days.