Part-Time Bilingual Help Desk Analyst (English/Spanish)

Tria Federal (Tria); Washington (District of Columbia); Remote; USD 27,552 - 41,328; Part time

Benefits offered by this job

Top-tier benefits package

Opportunities for professional growth

Flexible work location

Job summary

A federal service provider is seeking a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst. This role involves providing high-quality support to users with various inquiries and requests. Ideal candidates should have experience in IT service desks, excellent communication skills, and a detail-oriented approach. The position offers flexibility and opportunities for professional growth in a dynamic environment focused on federal healthcare information technology.

Qualifications

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• One or more years of proven experience in an IT service desk or customer service environment.

Responsibilities

• Provide administrative and technical support for the CMS Technical Help Desk.
• Resolve incoming support requests and inquiries from customers.
• Track incoming support requests using ServiceNow.

Skills

Bilingual (English/Spanish)

Excellent verbal and written communication skills

Ability to multitask

Detail-oriented

Tools

ServiceNow

CXone

JIRA

Confluence

Job description

A federal service provider is seeking a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst. This role involves providing high-quality support to users with various inquiries and requests. Ideal candidates should have experience in IT service desks, excellent communication skills, and a detail-oriented approach. The position offers flexibility and opportunities for professional growth in a dynamic environment focused on federal healthcare information technology.