Remote Bilingual Help Desk Analyst — Tier 1 Support

Tetriq Solutions; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Tetriq Solutions is looking for a Help Desk Analyst 1 for a remote role. The ideal candidate will provide technical assistance to internal and external customers, focusing on a high volume of calls in a call center environment. Responsibilities include overseeing systems performance, answering user inquiries, and managing ticket resolution. A high school diploma and six months of call center experience are required, with technical degrees preferred. Bilingual in Spanish/English is essential, and knowledge of various software is beneficial.

Qualifications

• Minimum of six months of experience in a call center environment.
• Hands-on knowledge resolving issues with Outlook and MS Office.
• Experience with Apple iOS is a plus.

Responsibilities

• Oversee daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation.
• Monitor ticket queues and escalate tickets until resolved.
• Provide technical assistance and support through diagnostics.

Skills

Customer service

Problem-solving

Technical support

Education

High School diploma or GED

Vocational/Technical degree in computer applications

Tools

MS Office

Outlook

Windows 7 and 10

Job description

Tetriq Solutions is looking for a Help Desk Analyst 1 for a remote role. The ideal candidate will provide technical assistance to internal and external customers, focusing on a high volume of calls in a call center environment. Responsibilities include overseeing systems performance, answering user inquiries, and managing ticket resolution. A high school diploma and six months of call center experience are required, with technical degrees preferred. Bilingual in Spanish/English is essential, and knowledge of various software is beneficial.