Remote Bilingual IT Help Desk - Tier 1 Support

Zen Strategics; Tallahassee, Northern (FL, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

TelaForce, a Titan Technologies company, seeks bilingual Help Desk Coordinators for Tier 1 support and customer service in a remote, full-time temporary role. Must handle calls, chats, and emails, document issues, troubleshoot, and escalate when needed.

Flexible hours may include weekends and holidays; reliable home setup required. Ideal candidates have Windows OS and MS Office experience, strong customer service skills, and the ability to multitask in a fast-paced call center.

Qualifications

• Bilingual in English and Spanish required.
• Proficient with Windows 7–10 and Microsoft Office.
• Ability to pass background checks and drug screens.

Responsibilities

• Answer client queries via phone, chat, e-mail, or web access.
• Log incidents in the ticket-tracking system and document details.
• Provide troubleshooting and resolution via remote tools when applicable.
• Deliver excellent customer service and information on systems.
• Escalate incidents to appropriate support teams when needed.
• Track activity to ensure timely completion and follow up for satisfaction.
• Assist in training new Help Desk Coordinators.
• Consult knowledge bases and create new articles as needed.
• Meet internal performance and customer service targets.
• Perform routine tasks and other duties as assigned by management.
• Adhere to all policies and procedures.

Skills

Bilingual EN/ES

Customer service

Multitasking

Windows OS

MS Office

Education

High School or equivalent

CompTIA A+

Job description

TelaForce, a Titan Technologies company, seeks bilingual Help Desk Coordinators for Tier 1 support and customer service in a remote, full-time temporary role. Must handle calls, chats, and emails, document issues, troubleshoot, and escalate when needed.

Flexible hours may include weekends and holidays; reliable home setup required. Ideal candidates have Windows OS and MS Office experience, strong customer service skills, and the ability to multitask in a fast-paced call center.