Remote Bilingual Intake Coordinator (English/Spanish)

Modivcare; Philadelphia (Philadelphia County); Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with 6% company match

Paid Time Off + 10 Paid Holidays

Employee Assistance Program

Employee Discounts

Short and Long-term Disability and vol

Job summary

Modivcare Personal Care Services is seeking a Bilingual Intake Coordinator (English/Spanish) to support our intake through the first billable shift. This remote role requires experience with Medicaid, payer information, and coordination of start-of-care activities.

You will manage referrals, verify eligibility, coordinate caregiver matching, and collaborate with case managers and families to ensure a timely launch of services. Monday–Friday schedule and competitive hourly pay accompany the role.

Qualifications

• 1+ years of direct home care intake or care coordination experience.
• Experience with Medicaid, payer portals, authorizations, and service hours.
• Home care scheduling, staffing, caregiver matching, and start-of-care experience.
• Experience with HHAeXchange or similar scheduling/EVV systems preferred.

Responsibilities

• Manage home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
• Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
• Navigate Medicaid, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
• Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
• Coordinate all start-of-care activities, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
• Communicate and collaborate with case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.

Skills

Bilingual English/Spanish

Communication skills

Organization

Computer skills

Tools

HHAeXchange

Job description

Modivcare Personal Care Services is seeking a Bilingual Intake Coordinator (English/Spanish) to support our intake through the first billable shift. This remote role requires experience with Medicaid, payer information, and coordination of start-of-care activities.

You will manage referrals, verify eligibility, coordinate caregiver matching, and collaborate with case managers and families to ensure a timely launch of services. Monday–Friday schedule and competitive hourly pay accompany the role.