Bilingual Intake Coordinator (English/Spanish)

Modivcare; Philadelphia (Philadelphia County); Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with 6% company match

Paid Time Off + 10 Paid Holidays

Employee Assistance Program

Employee Discounts

Short and Long-term Disability and vol

Job summary

Modivcare Personal Care Services is seeking a Bilingual Intake Coordinator (English/Spanish) to support our intake through the first billable shift. This remote role requires experience with Medicaid, payer information, and coordination of start-of-care activities.

You will manage referrals, verify eligibility, coordinate caregiver matching, and collaborate with case managers and families to ensure a timely launch of services. Monday–Friday schedule and competitive hourly pay accompany the role.

Qualifications

• 1+ years of direct home care intake or care coordination experience.
• Experience with Medicaid, payer portals, authorizations, and service hours.
• Home care scheduling, staffing, caregiver matching, and start-of-care experience.
• Experience with HHAeXchange or similar scheduling/EVV systems preferred.

Responsibilities

• Manage home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
• Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
• Navigate Medicaid, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
• Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
• Coordinate all start-of-care activities, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
• Communicate and collaborate with case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.

Skills

Bilingual English/Spanish

Communication skills

Organization

Computer skills

Tools

HHAeXchange

Job description

Bilingual Intake Coordinator (English/Spanish) - Remote

Pay: $24.65-$26.50/hour, depending on experience

Monday-Friday, 8:30 AM-5:00 PM

Location: Remote

Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience to support our Personal Care Services industry from initial intake through their first billable shift.

What You'll Do:

• Manage home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
• Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
• Navigate Medicaid, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
• Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
• Coordinate all start-of-care activities, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
• Communicate and collaborate with case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.

What You'll Need:

• 1+ years of direct home care experience in intake and/or care coordination required.
• Experience with Medicaid, payer portals, authorizations, and approved service hours required.
• Home care scheduling, staffing, caregiver matching, and start-of-care experience required.
• Experience with HHAeXchange or similar home care scheduling/EVV systems preferred.
• Bilingual English/Spanish
• Strong communication, organization, follow-through, and computer skills.

What We Offer:

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short and Long-term Disability and additional voluntary benefits

Our Mission:

To provide access to the care that matters for those who need it most.

Our Values:

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real-world impact.
• Purposeful: We know our work has meaning.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.