Bilingual Intake & Certification Specialist (Remote)

Valenz Health; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Generous Paid Time Off

Employee Assistance Program

Pet insurance

Community giveback opportunities

Job summary

Valenz Health is looking for a Bilingual Intake Coordinator to manage inbound calls, faxes, and web requests. The role involves facilitating authorization processes in accordance with health plan policies. Ideal candidates should have experience in a call center, demonstrate strong problem-solving skills, and be fluent in both Spanish and English.

This fully remote position offers comprehensive benefits, including subsidized medical, dental, and vision insurance, flexible working conditions, and robust paid time off.

Qualifications

• Experience in a high-volume call center or customer support environment.
• Strong verbal and written communication skills.
• Ability to maintain courteous and accurate relations.

Responsibilities

• Document demographic information in the care management system.
• Make outbound calls for updates on discharge information.
• Screen inquiries to determine certification needs.
• Obtain clinical information and collaborate with clinical staff.
• Ensure compliance with URAC and HIPAA standards.

Skills

High attention to detail

Strong problem-solving skills

Excellent communication skills

Fluent in Spanish and English

Education

GED or High School Diploma

Tools

Microsoft Office Suite

Job description

Valenz Health is looking for a Bilingual Intake Coordinator to manage inbound calls, faxes, and web requests. The role involves facilitating authorization processes in accordance with health plan policies. Ideal candidates should have experience in a call center, demonstrate strong problem-solving skills, and be fluent in both Spanish and English.

This fully remote position offers comprehensive benefits, including subsidized medical, dental, and vision insurance, flexible working conditions, and robust paid time off.