Remote Bilingual Insurance Support Specialist

LBC Mortgage; Washington (District of Columbia); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Long-term opportunity

Supportive team

Growth opportunities

Job summary

LBC Mortgage is seeking a friendly, professional Customer Service Representative for a fully remote, full-time position. The role emphasizes helping clients with insurance questions and providing outstanding service across calls, email, and text.

Required are bilingual English/Spanish skills and prior call center or customer service experience. A fast-paced environment, strong communication, and reliable home setup are essential for success.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Previous Customer Service or Call Center experience required.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening.
• Reliable internet connection and dedicated remote workspace.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist clients with insurance-related questions and requests.
• Provide exceptional customer service via phone, email, and text.
• Follow up with clients regarding documentation and policy updates.
• Accurately enter and maintain customer information in company systems.
• Resolve customer concerns in a professional and timely manner.
• Work closely with internal departments to ensure a smooth customer experience.

Skills

Bilingual English/Spanish

Call center experience

Customer service

Communication skills

Tools

CRM systems

Job description

LBC Mortgage is seeking a friendly, professional Customer Service Representative for a fully remote, full-time position. The role emphasizes helping clients with insurance questions and providing outstanding service across calls, email, and text.

Required are bilingual English/Spanish skills and prior call center or customer service experience. A fast-paced environment, strong communication, and reliable home setup are essential for success.