Call Center Agent

LBC Mortgage; North Carolina; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

Job summary

LBC Mortgage is seeking a friendly, professional Customer Service Representative to join our Insurance Department in a fully remote, full-time role. Ideal candidates are bilingual in English and Spanish, with call center experience and a passion for helping customers across phone, email, and text channels.

You will handle insurance-related questions, update documentation, and maintain accurate client records while collaborating with internal teams to ensure a seamless customer experience in a

Qualifications

• Fluent in English and Spanish (spoken and written).
• Previous Customer Service or Call Center experience required.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening skills.
• Comfortable working in a fast-paced environment.
• Strong computer skills and ability to learn new systems quickly.
• Reliable internet connection and dedicated remote workspace.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist clients with insurance-related questions and requests.
• Provide exceptional customer service via phone, email, and text.
• Follow up with clients regarding documentation and policy updates.
• Accurately enter and maintain customer information in company systems.
• Resolve customer concerns in a professional and timely manner.
• Work closely with internal departments to ensure a smooth customer experience.

Skills

Bilingual English/Spanish

Call center experience

Excellent phone etiquette

Active listening

Customer service mindset

Strong communication

Remote work readiness

Tools

CRM systems

Job description

LBC Mortgage

Remote
Full-Time

LBC Mortgage is a well-established financial services company with over 20 years of industry experience. As we continue to grow our Insurance Department, we are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team.

If you enjoy helping people, have call center experience, and are fluent in both Russian and English, we'd love to hear from you!

Responsibilities:

• Handle inbound and outbound customer calls
• Assist clients with insurance-related questions and requests
• Provide exceptional customer service via phone, email, and text
• Follow up with clients regarding documentation and policy updates
• Accurately enter and maintain customer information in company systems
• Resolve customer concerns in a professional and timely manner
• Work closely with internal departments to ensure a smooth customer experience

Requirements:

• Fluent in English and Spanish (spoken and written)
• Previous Customer Service or Call Center experience required
• Strong communication and interpersonal skills
• Excellent phone etiquette and active listening skills
• Comfortable working in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Reliable internet connection and dedicated remote workspace

Preferred Qualifications:

• Experience in the insurance industry is a plus
• Experience with CRM systems
• Sales or client retention experience is an advantage

What We Offer:

Fully remote position
Stable, long-term opportunity
Friendly and supportive team environment
Professional growth opportunities

If you are passionate about helping customers and enjoy working with people, we'd love to hear from you!