Remote Bilingual Customer Service Specialist

400 Globe Life And Accident Insurance Company; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Parental Leave

Education Reimbursement

Ticket Discounts

Job summary

Globe Life is seeking a Bilingual Customer Service Representative to join our remote team. In this role you will handle inquiries across phone, email, and written channels, delivering high-quality service while adhering to defined standards.

The position requires a high school diploma, 1 year of customer service experience, and fluency in English and Spanish. Proficiency with MS Office and strong communication skills are essential, with a schedule Monday to Friday and no weekend shifts.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• Fluency in Spanish and English (spoken, read, writing).
• Proficiency in Microsoft Office Suite and general internet skills.

Responsibilities

• Assist with daily call volume and meet service level targets.
• Provide accurate resolutions to customer inquiries in a professional manner.
• Handle inquiries via phone, email, and written correspondence.
• Meet QA requirements and other performance metrics.

Skills

Bilingual English/Spanish

Customer service

MS Office

Communication

Education

High School Diploma

Tools

MS Office Suite

Job description

Globe Life is seeking a Bilingual Customer Service Representative to join our remote team. In this role you will handle inquiries across phone, email, and written channels, delivering high-quality service while adhering to defined standards.

The position requires a high school diploma, 1 year of customer service experience, and fluency in English and Spanish. Proficiency with MS Office and strong communication skills are essential, with a schedule Monday to Friday and no weekend shifts.