Remote Insurance CSR - Bilingual EN/ES

LBC Mortgage; North Carolina; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

Job summary

LBC Mortgage is seeking a friendly, professional Customer Service Representative to join our Insurance Department in a fully remote, full-time role. Ideal candidates are bilingual in English and Spanish, with call center experience and a passion for helping customers across phone, email, and text channels.

You will handle insurance-related questions, update documentation, and maintain accurate client records while collaborating with internal teams to ensure a seamless customer experience in a

Qualifications

• Fluent in English and Spanish (spoken and written).
• Previous Customer Service or Call Center experience required.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening skills.
• Comfortable working in a fast-paced environment.
• Strong computer skills and ability to learn new systems quickly.
• Reliable internet connection and dedicated remote workspace.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist clients with insurance-related questions and requests.
• Provide exceptional customer service via phone, email, and text.
• Follow up with clients regarding documentation and policy updates.
• Accurately enter and maintain customer information in company systems.
• Resolve customer concerns in a professional and timely manner.
• Work closely with internal departments to ensure a smooth customer experience.

Skills

Bilingual English/Spanish

Call center experience

Excellent phone etiquette

Active listening

Customer service mindset

Strong communication

Remote work readiness

Tools

CRM systems

Job description

LBC Mortgage is seeking a friendly, professional Customer Service Representative to join our Insurance Department in a fully remote, full-time role. Ideal candidates are bilingual in English and Spanish, with call center experience and a passion for helping customers across phone, email, and text channels.

You will handle insurance-related questions, update documentation, and maintain accurate client records while collaborating with internal teams to ensure a seamless customer experience in a