Remote Bilingual P&C Call Center Specialist (Spanish)

Team Focus Insurance Group; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K Match

Paid Holidays

Volunteer Days

Parental Leave

Tuition Reimbursement

Commuter Benefits

Remote and Hybrid Opportunities

Job summary

FOCUS is seeking a Bilingual (Spanish) Call Center Specialist for Homeowners P&C in a fully remote capacity within the United States. The role handles inbound calls and chats, provides policy information, and processes endorsements, payments, and cancellations with accuracy and a customer-centric approach.

Responsibilities include multi-tasking across channels, ensuring regulatory compliance, and collaborating with the team to improve workflows.

Qualifications

• Two years agency experience in Personal Lines including homeowners.
• Active 2-20 or 4-40 license preferred.
• Strong verbal and written communication skills.

Responsibilities

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries and requests while maintaining a positive customer experience.
• Process tasks such as policy updates, endorsements, and cancellations accurately and efficiently.
• Prioritize workload to meet service levels and regulatory requirements.
• Collaborate with teammates and leaders to improve workflows and client experience.

Skills

Bilingual Spanish

Strong communication

Customer service

Education

Two years agency experience in Personal Lines including homeowners

Tools

Insurance systems

Job description

FOCUS is seeking a Bilingual (Spanish) Call Center Specialist for Homeowners P&C in a fully remote capacity within the United States. The role handles inbound calls and chats, provides policy information, and processes endorsements, payments, and cancellations with accuracy and a customer-centric approach.

Responsibilities include multi-tasking across channels, ensuring regulatory compliance, and collaborating with the team to improve workflows.