Bilingual Customer Service Pro — Insurance Support

Northwest Insurance Brokers; Stone Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Health Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

Northwest Insurance Brokers is expanding its customer service team and seeks a dedicated representative to assist current clients and prospects. You will handle policy changes, answer questions, and ensure accurate contact information while promoting referrals.

Experience in insurance is not required but beneficial; candidates must be bilingual in English and Spanish, possess strong communication skills, and contribute to a positive client experience. Training and growth opportunities provided.

Qualifications

• Willingness to learn, be intuitive and resourceful.
• Upbeat, positive and enthusiastic attitude.
• Great self-starter with a sense of urgency.
• Ability to multi-task and follow through.
• Excellent communication and interpersonal skills.
• Professional phone etiquette.
• Strong customer service skills.
• Problem-solving capabilities.
• Strong written and oral communication skills.
• Bilingual, fluent in English and Spanish required.

Responsibilities

• Take payments from customers.
• Ask for referrals and explain the referral program.
• Verify contact details and update records.
• Provide exceptional customer service.
• Maintain client relationships with follow-up calls.
• Maintain office supplies and place orders weekly.
• Enter prospect information into quote sheets.
• Follow up with customers to ensure satisfaction and resolve issues.

Skills

Customer service

Bilingual EN/ES

Job description

Northwest Insurance Brokers is expanding its customer service team and seeks a dedicated representative to assist current clients and prospects. You will handle policy changes, answer questions, and ensure accurate contact information while promoting referrals.

Experience in insurance is not required but beneficial; candidates must be bilingual in English and Spanish, possess strong communication skills, and contribute to a positive client experience. Training and growth opportunities provided.