Remote Bilingual Help Desk Technician II

Maximus; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Maximus in the United States is seeking a Technician 2 - Help Desk Bilingual (Spanish) to deliver remote technical support for end users. This full-time role requires strong communication in Spanish and English and the ability to troubleshoot hardware and software issues across laptops, printers, scanners, and peripherals.

You will handle calls, emails, and tickets, document resolutions, and assist with access management while collaborating with a team to ensure high customer satisfaction.

Qualifications

• Must have a High School diploma or equivalent.
• Bilingual in Spanish and English is required.
• 2–4 years of experience in a help desk or call center environment.
• Ability to diagnose and resolve technical issues remotely.
• Experience with hardware/software support on PCs, printers, scanners, and peripherals.

Responsibilities

• Respond to telephone, email, and personnel requests for technical support.
• Identify, research, and resolve technical problems.
• Document, track, and monitor problems to ensure timely resolution.
• Provide remote support for users at remote or home offices.
• Assist in maintaining user accounts and access permissions for client software.

Skills

Bilingual (Spanish)

Customer support

Call center support

Strong communication

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Maximus in the United States is seeking a Technician 2 - Help Desk Bilingual (Spanish) to deliver remote technical support for end users. This full-time role requires strong communication in Spanish and English and the ability to troubleshoot hardware and software issues across laptops, printers, scanners, and peripherals.

You will handle calls, emails, and tickets, document resolutions, and assist with access management while collaborating with a team to ensure high customer satisfaction.