Remote Bilingual Help Desk Technician (Spanish)

Maximus; Tysons (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Maximus is seeking a Customer Service Technician 2 - Help Desk Bilingual (Spanish) for a remote role in the United States. The candidate must be bilingual in Spanish and able to handle calls, emails, and requests for technical support.

Essential duties include researching and resolving technical problems, providing hardware and software support for PCs and peripherals, and maintaining ticket documentation to ensure timely resolution.

Qualifications

• High school diploma or GED required with 2+ years of experience.
• Bilingual (Spanish) required for all communications.
• Experience responding to calls, emails, and requests for technical support.
• Ability to document and track issues in ticketing systems.

Responsibilities

• Respond to telephone calls, emails and requests for technical support.
• Identify, research, and resolve technical problems.
• Provide hardware and software support for PCs, laptops, scanners, printers and peripherals.
• Create user accounts and manage access permissions.
• Document and track problems to ensure timely resolution.

Skills

Bilingual Spanish

Customer support

Help desk

Remote support

Phone etiquette

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Maximus is seeking a Customer Service Technician 2 - Help Desk Bilingual (Spanish) for a remote role in the United States. The candidate must be bilingual in Spanish and able to handle calls, emails, and requests for technical support.

Essential duties include researching and resolving technical problems, providing hardware and software support for PCs and peripherals, and maintaining ticket documentation to ensure timely resolution.