Remote Help Desk Technician for CMS Programs

Maximus; Jackson (MS); On-site; USD 24,000 - 34,000; Full time

Job summary

Maximus is seeking a Helpdesk Technician II to provide desktop and operational support for CMS program users, including remote offices and home offices. Responsibilities include implementing hardware/software, resolving issues, and updating ticketing and knowledge bases.

The role requires strong communication and problem-solving skills, and employees must complete the CMS vetting process as a condition of employment.

Qualifications

• High School diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to follow processes and guidelines.

Responsibilities

• Assist Technician II in providing Desktop and Operational Support to assigned sites and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other peripherals and related hardware.
• Use remote desktop software to provide remote support and resolve issues for remote or home-office users.
• Provide written updates for problem resolution in ticketing systems and knowledge bases.

Skills

Customer service

Communication

Analytical thinking

Teamwork

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Maximus is seeking a Helpdesk Technician II to provide desktop and operational support for CMS program users, including remote offices and home offices. Responsibilities include implementing hardware/software, resolving issues, and updating ticketing and knowledge bases.

The role requires strong communication and problem-solving skills, and employees must complete the CMS vetting process as a condition of employment.