Remote Bilingual Healthcare Support Specialist

State Collection Service, Inc.; Eagle (ID); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401K with employer match

HSA / Flexible spending accounts

Wellness programs

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls about insurance, billing, and payments in a remote US-based role.

The position requires 1+ year of call center experience, knowledge of medical terminology, and scheduling flexibility, including evenings and Saturdays. Bilingual candidates are encouraged and may earn higher hourly pay with quarterly increases.

Qualifications

• 1+ year experience in a call center or customer service role.
• Knowledge of medical terminology and healthcare billing preferred.
• Flexibility for evenings and Saturdays as required.
• Bilingual abilities are a plus for bilingual calls.

Responsibilities

• Make and answer calls to resolve billing and payment issues.
• Respond to patient inquiries in a professional, thorough manner.
• Follow client-specific protocols and policies.

Skills

Call center experience

Medical terminology

Scheduling flexibility

Bilingual (advantage)

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls about insurance, billing, and payments in a remote US-based role.

The position requires 1+ year of call center experience, knowledge of medical terminology, and scheduling flexibility, including evenings and Saturdays. Bilingual candidates are encouraged and may earn higher hourly pay with quarterly increases.