Remote Bilingual Health Care Customer Service

State Collection Service, Inc.; Clayton (NM); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA/FSA accounts

Paid time off

Profit sharing

Holiday pay

Wellness programs

Equipment provided

Job summary

The State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-growing team.

As a Health Care Customer Service Representative, you will handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments in a high-tech environment. This role requires 1+ years in a call center or customer service setting, familiarity with medical terminology, patient billing, and healthcare insurance.

Qualifications

• 1+ years’ experience in a call center or customer service function where contact with the public was part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills with ability to multitask
• Willingness to work evenings and Saturdays as required
• Ability to work well in a team-based environment
• Bilingual candidates will provide additional support for bilingual calls

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues
• Responds to requests for information by patient/account holders in a professional manner
• Acts to gain payment or arrangement of payment on behalf of the client
• Follows client-specific protocols and policies
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adheres to all FDCPA, FCRA, HIPPA and applicable laws

Skills

Call center experience

Customer service

Healthcare terminology

Patient billing

Healthcare insurance

Teamwork

Flexible scheduling

Bilingual (Spanish/English)

Job description

The State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-growing team.

As a Health Care Customer Service Representative, you will handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments in a high-tech environment. This role requires 1+ years in a call center or customer service setting, familiarity with medical terminology, patient billing, and healthcare insurance.