Remote Bilingual Health Care Client Service Rep

State Collection Service, Inc.; Tallahassee (FL); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life and Disab

401K with employer match

HSA/FSA

7 Paid Holidays

Wellness Programs/Gym Reimbursement

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to manage inbound and outbound calls, addressing insurance and billing questions in a remote, high-tech setting.

Role requires experience in call centers or customer service, familiarity with medical terminology, and flexibility to work evenings and weekends. Bilingual candidates will provide additional support for bilingual calls.

Qualifications

• 1+ years of experience in a call center or customer service role with public contact.
• Knowledge of medical terminology, patient billing, healthcare insurance, or healthcare administration preferred.
• Flexibility to work evenings and Saturdays as required by business needs.
• Bilingual candidates will support bilingual calls.

Responsibilities

• Handle inbound and outbound calls in a high-tech environment.
• Resolve billing and payment questions and provide information to patients.
• Follow client-specific protocols and policies while performing duties.

Skills

Call center experience

Medical terminology

Flexible scheduling

Bilingual

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to manage inbound and outbound calls, addressing insurance and billing questions in a remote, high-tech setting.

Role requires experience in call centers or customer service, familiarity with medical terminology, and flexibility to work evenings and weekends. Bilingual candidates will provide additional support for bilingual calls.