Remote Bilingual Health Care Customer Service Rep

State Collection Service, Inc.; Charlotte (NC); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and Disability Insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments.

The role supports remote workers based in the United States, with bilingual candidates encouraged to apply. Ideal candidates have 1+ year in a call center or customer service setting, with knowledge of medical terminology, patient billing, and healthcare insurance.

Qualifications

• 1+ years in a call center or customer service role with public contact.
• Experience with medical terminology, patient billing, and healthcare insurance preferred.

Responsibilities

• Handle inbound and outbound calls in a high-tech environment.
• Resolve questions about insurance, financial assistance, and payments.
• Follow client-specific protocols and policies.

Skills

Call Center experience

Customer service

Healthcare terminology

Patient billing

Bilingual (preferred)

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments.

The role supports remote workers based in the United States, with bilingual candidates encouraged to apply. Ideal candidates have 1+ year in a call center or customer service setting, with knowledge of medical terminology, patient billing, and healthcare insurance.