Bilingual Health Care Support Specialist - Remote

State Collection Service, Inc.; Saint Paul (MN); A distancia; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life and Disability Insurance

401K with employer match

HSA/FSA

Descripción de la vacante

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls regarding insurance, billing, and payments in a remote setting.

The role requires professionalism, knowledge of medical terminology, and the ability to follow client-specific protocols. The position offers bilingual support opportunities, evening and Saturday scheduling flexibility, and a benefits package including health and retirement options.

Formación

• 1+ year experience in call center or customer service handling public calls.
• Knowledge of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred.
• Demonstrates flexibility in scheduling including evenings and Saturdays as required.
• Bilingual candidates will provide additional support for bilingual calls.

Responsabilidades

• Handle inbound and outbound calls in a high-tech environment, resolving billing and payment issues.
• Respond to requests for information by patient/account holders in a professional, thorough manner.
• Follow client-specific protocols and policies when carrying out duties.

Conocimientos

Call center experience

Bilingual (English/Spanish)

Descripción del empleo

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls regarding insurance, billing, and payments in a remote setting.

The role requires professionalism, knowledge of medical terminology, and the ability to follow client-specific protocols. The position offers bilingual support opportunities, evening and Saturday scheduling flexibility, and a benefits package including health and retirement options.