Remote Bilingual Healthcare Support Agent

State Collection Service, Inc.; Tennessee; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and Disability Insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work handling inbound and outbound calls about insurance, billing, and processing payments. Veterans and Military Spouses Encouraged to Apply.

Remote workers must reside in the United States. Remote positions offer bilingual $18.00/hr with quarterly increases up to $2.00/hr in the first 12 months; non bilingual $16.00/hr with the same potential increases.

Qualifications

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Bilingual candidates will provide additional support for bilingual calls

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Follows client-specific protocols and policies when carrying out duties
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires

Skills

Call center experience

Bilingual (optional)

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work handling inbound and outbound calls about insurance, billing, and processing payments. Veterans and Military Spouses Encouraged to Apply.

Remote workers must reside in the United States. Remote positions offer bilingual $18.00/hr with quarterly increases up to $2.00/hr in the first 12 months; non bilingual $16.00/hr with the same potential increases.