Remote Bilingual Health Care CSR – Customer Support

State Collection Service, Inc.; Idaho Falls (ID); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401K with employer match

HSA/FSA

7 paid holidays

Wellness programs/gym reimbursement

All necessary equipment and technical,

Job summary

State Collection Service, Inc. is seeking a Remote Health Care Customer Service Representative to handle inbound and outbound calls in a high-tech environment, resolving patient billing, insurance questions, and payments.

Veterans and Military Spouses Encouraged to Apply. The role requires 1+ years in a call-center/customer service setting, knowledge of medical terminology and healthcare billing, and flexibility to work evenings and Saturdays.

Qualifications

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Bilingual candidates will provide additional support for bilingual calls
• The minimum internet speed requirements for remote work are as follows: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Follows client-specific protocols and policies when carrying out duties
• Remote workers must be based in the United States and must reside in one of the following states: All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Job description

State Collection Service, Inc. is seeking a Remote Health Care Customer Service Representative to handle inbound and outbound calls in a high-tech environment, resolving patient billing, insurance questions, and payments.

Veterans and Military Spouses Encouraged to Apply. The role requires 1+ years in a call-center/customer service setting, knowledge of medical terminology and healthcare billing, and flexibility to work evenings and Saturdays.