Bilingual Remote Health Care CSR

State Collection Service, Inc.; Kansas City (MO); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA/FSA

Paid holidays

Wellness programs

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls regarding insurance, billing, and payments in a remote-capable role.

The position emphasizes professionalism, knowledge of medical terminology and patient billing, and flexibility to cover evenings and Saturdays. Bilingual candidates welcome to support bilingual calls; equipment and training provided.

Qualifications

• 1+ years' experience in a call center or customer service role with public contact.
• Experience handling insurance, billing and healthcare-related questions preferred.
• Flexibility to work evenings and Saturdays as required.
• Bilingual candidates will provide additional support for bilingual calls.

Responsibilities

• Handle inbound and outbound calls in a high-tech environment regarding insurance, billing and payments.
• Respond to requests for information in a professional, thorough manner and follow client protocols.
• Assist patients with general questions about medical terminology and healthcare administration as needed.

Skills

Inbound & outbound calls

Call center experience

Medical terminology

Patient billing

Healthcare insurance knowledge

Scheduling flexibility

Bilingual support

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls regarding insurance, billing, and payments in a remote-capable role.

The position emphasizes professionalism, knowledge of medical terminology and patient billing, and flexibility to cover evenings and Saturdays. Bilingual candidates welcome to support bilingual calls; equipment and training provided.