Remote Bilingual Healthcare Customer Advocate

State Collection Service, Inc.; Jackson (MS); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote US work. You will handle inbound and outbound calls, resolve billing and payment issues, and assist patients with information and inquiries.

Ideal candidates have call center experience, knowledge of medical terminology, and familiarity with patient billing. Remote work requires cameras during training and adherence to team expectations, with bilingual options supported.

Qualifications

• 1+ years in a call center or customer service role
• Knowledge of medical terminology and patient billing is preferred
• Experience with healthcare insurance or healthcare administration is beneficial

Responsibilities

• Handle inbound and outbound calls in a high-tech environment
• Resolve billing and payment issues following client protocols
• Provide information to patients/account holders in a professional manner
• Follow client-specific policies and procedures during duties

Skills

Call center experience

Medical terminology

Patient billing

Healthcare insurance knowledge

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote US work. You will handle inbound and outbound calls, resolve billing and payment issues, and assist patients with information and inquiries.

Ideal candidates have call center experience, knowledge of medical terminology, and familiarity with patient billing. Remote work requires cameras during training and adherence to team expectations, with bilingual options supported.