Remote Bilingual Enrollment Specialist (Outbound)

Lever, Inc.; Miami (FL); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Benefits after 60 days

Remote-friendly

Job summary

Five Star Solutions seeks a bilingualOutbound Enrollment Agent to perform outbound calls with English and Spanish proficiency, primarily guiding health-plan members through enrollment. The role emphasizes script adherence, friendly engagement, and accurate documentation from a remote setting.

The position offers a 40-hour workweek, paid training, and a clear path to full-time benefits after 60 days, with pay of $17 per hour plus a $1 differential for nights and weekends.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Call center experience

Customer service

Sales

Enrollment experience

Verbal communication

Active listening

CRM systems

Attention to detail

Remote work

Attendance reliability

Bilingual English/Spanish

Tools

Salesforce CRM

Job description

Five Star Solutions seeks a bilingualOutbound Enrollment Agent to perform outbound calls with English and Spanish proficiency, primarily guiding health-plan members through enrollment. The role emphasizes script adherence, friendly engagement, and accurate documentation from a remote setting.

The position offers a 40-hour workweek, paid training, and a clear path to full-time benefits after 60 days, with pay of $17 per hour plus a $1 differential for nights and weekends.