Remote Bilingual Enrollment Agent (English/Spanish)

Lever, Inc.; Brownsville (TX); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid training

Benefit eligibility after 60 days

Remote work environment

Job summary

Five Star Solutions is seeking bilingual (English/Spanish) Outbound Enrollment Agents for an enrollment program. This remote role focuses on light sales, following scripted conversations to help eligible health-plan members enroll in programs.

The position offers 17 USD per hour with a 1 USD differential for nights/weekends, paid training, and full-time schedule. Candidates must be fluent in English and Spanish and capable of remote work from designated states.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Verbal communication

Active listening

Empathy

Script adherence

Objection handling

Bilingual English/Spanish

Remote work

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking bilingual (English/Spanish) Outbound Enrollment Agents for an enrollment program. This remote role focuses on light sales, following scripted conversations to help eligible health-plan members enroll in programs.

The position offers 17 USD per hour with a 1 USD differential for nights/weekends, paid training, and full-time schedule. Candidates must be fluent in English and Spanish and capable of remote work from designated states.