Bilingual Outbound Enrollment Agent – Remote

Lever, Inc.; Las Vegas (NV); Remote; USD 35,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Job summary

Five Star Solutions is seeking bilingual outbound enrollment agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is a remote position for those who reside in the United States; full-time hours with paid training and benefits eligibility after 60 days. Fluency in English and Spanish is required.

Qualifications

• Experience in outbound calling, call center, customer service, sales, or enrollment preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to handle questions, hesitations, and objections confidently.
• Professional, patient, and empathetic communication style.
• Experience with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation.
• Ability to work independently in a remote environment.
• Reliable attendance and commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Call center

Customer service

Sales

Enrollment experience

English/Spanish fluency

Verbal communication

Active listening

CRM systems

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking bilingual outbound enrollment agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is a remote position for those who reside in the United States; full-time hours with paid training and benefits eligibility after 60 days. Fluency in English and Spanish is required.