Remote Bilingual Enrollment Specialist (English/Spanish)

Lever, Inc.; Atlanta (GA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Benefit eligible

Job summary

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent (English/Spanish) to support a healthcare enrollment program. This remote, light sales role uses scripts to help members understand and enroll in available health programs, with emphasis on quality service.

The position requires outbound calling experience, strong communication skills, and fluency in English and Spanish. Training is provided; paid time off and benefits apply after eligibility.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Call center

Customer service

Sales experience

Bilingual English/Spanish

CRM systems

Active listening

Documentation

Remote work

Reliability

Attention to detail

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent (English/Spanish) to support a healthcare enrollment program. This remote, light sales role uses scripts to help members understand and enroll in available health programs, with emphasis on quality service.

The position requires outbound calling experience, strong communication skills, and fluency in English and Spanish. Training is provided; paid time off and benefits apply after eligibility.