Remote Bilingual CX Associate (English/Spanish)

MCI; Mission (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & rewards

Retirement savings

Disability insurance

Life insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is hiring for remote Bilingual Call Center Representatives to support diverse client projects. If you are fluent in English and Spanish, you will troubleshoot basic issues, build customer relationships, and identify upsell opportunities while delivering exceptional service.

The role requires reliable internet, and the ability to work flexible shifts, including weekends and holidays. This is a remote, work-at-home opportunity with potential growth and benefits.

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish (spoken and written).
• Typing 20+ WPM and data entry experience.
• Excellent communication, organization and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Reliable internet connection (20Mbps+ download) for remote roles.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

Bilingual (EN/ES)

Strong communication

Typing 20+ WPM

Data entry

Customer-service mindset

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Windows applications

Job description

MCI is hiring for remote Bilingual Call Center Representatives to support diverse client projects. If you are fluent in English and Spanish, you will troubleshoot basic issues, build customer relationships, and identify upsell opportunities while delivering exceptional service.

The role requires reliable internet, and the ability to work flexible shifts, including weekends and holidays. This is a remote, work-at-home opportunity with potential growth and benefits.