Remote Bilingual CX Specialist

Trojan Storage; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life

401k Matching

Vacation Time

Monthly Bonuses

Annual Bonuses

Holiday Pay

Referral Program

Discounted Storage

Education Assistance

Employee Assistance

Mileage Reimbursement

Work/Life Balance

Growth Opportunities

Job summary

Responsibilities include handling inquiries, processing payments, boosting rentals, and cross-selling services while maintaining strong documentation and adherence to schedules. This is a full-time, remote position with growth opportunities and competitive benefits.

Qualifications

• High School Degree or equivalent.
• Must be located in Texas.
• 1 year of experience in a contact center environment or customer-support role.
• Proficiency in chat communication a plus.
• Ability to multi-task and manage time effectively.
• Excellent written and verbal communication skills.
• Experience in conflict resolution and customer sales.

Responsibilities

• Delight customers through multichannel communications including phone, email, chat, and video; practice First Contact Resolution (FCR).
• Achieve sales metrics on new rentals, leads, and conversion rates; cross-sell services.
• Take payments and assist customers with delinquency needs, ensuring proper documentation.
• Drive performance by maintaining efficiency ratios, handle times, response times, and calls per day.
• Foster positive relationships with team members and leadership; collaborate on initiatives and daily interactions.
• Adhere to schedules and meetings on time to support operational efficiency.
• Communicate effectively with internal stakeholders such as site personnel and district managers.

Skills

Customer service

Multitask

Written communication

Verbal communication

Sales

Education

High School Diploma or equivalent

Job description

Responsibilities include handling inquiries, processing payments, boosting rentals, and cross-selling services while maintaining strong documentation and adherence to schedules. This is a full-time, remote position with growth opportunities and competitive benefits.