Remote Bilingual Spanish Customer Service Representative

ACC Premiere; United States; Remote; USD 17,220 - 17,908; Full time

Benefits offered by this job

Equipment Provided

Paid Training

Job summary

Acc Premiere is seeking a Remote Customer Service Representative to provide exceptional service experiences through various communication platforms. Based in Brownsville Office - Austin, TX, this position offers $12.50 - $13.00 hourly and requires bilingual skills in Spanish and English.

The ideal candidate will have at least 2 years of customer service experience, preferably in a call center environment, and be capable of upselling and cross-selling products. Our company values internal promotion and a positive working culture.

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting luxury brand products and services.
• Experience supporting home appliances.

Responsibilities

• Handle customer inquiries and complaints.
• Maximize every sales opportunity by upselling and cross‑selling profitable products.
• Document and update customer records based on interactions.
• Maintain a knowledge base of the evolving products and services.
• Increase customer retention by implementing creative problem‑solving skills.
• Handle numerous customer inquiries promptly, accurately, and efficiently.

Skills

Customer service experience

Bilingual in Spanish/English

Upselling and cross-selling

Job description

Job Details: Level: Entry. Job Location: Brownsville Office - Austin, TX 78735. Salary Range: $12.50 - $13.00 Hourly. Work From Home - Customer Service.

Spanish/English Bi‑Lingual.

Equipment Provided

Paid Training

At ACC Premiere, we’re passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well‑known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee‑centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative. Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.

RESPONSIBILITIES

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross‑selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem‑solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor