Remote Contact Center CX Specialist

U.S. Bank; Minneota (MN); Teletrabalho; USD 28 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language premium 10%

Shift differential 10%

Resumo da oferta

U.S. Bank is seeking remote-based customer service specialists to respond to phone and email inquiries, resolve issues, and guide customers toward appropriate banking solutions while maintaining exceptional service.

Roles include shift options with a 10% differential and a language premium of 10% for Spanish after assessment. The position emphasizes disability accommodations, comprehensive benefits, and equal opportunity employment.

Qualificações

• High school diploma or equivalent.
• 9 months of contact center training/experience and 18 months of customer service or related experience.
• Specialized skill training completed.

Responsabilidades

• Respond to telephone or email inquiries with high level of service.
• Research and resolve problems including fraud support and internet operations.
• Learn products, services, rates, terms, and procedures.
• Liaise between customers and U.S. Bank departments to resolve complex issues.
• Handle inquiries across multiple systems with professionalism and accuracy; present options to meet customer needs.

Conhecimentos

Customer service

Communication

Problem solving

Time management

Multitasking

Bilingual Spanish

Formação académica

High school diploma

Customer service training

Ferramentas

CRM systems

Microsoft Office

Multiple computer systems

Descrição da oferta de emprego

U.S. Bank is seeking remote-based customer service specialists to respond to phone and email inquiries, resolve issues, and guide customers toward appropriate banking solutions while maintaining exceptional service.

Roles include shift options with a 10% differential and a language premium of 10% for Spanish after assessment. The position emphasizes disability accommodations, comprehensive benefits, and equal opportunity employment.