Remote CX Specialist (Bilingual)

Crash-Champions-Collision-Repair-Team-1; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Experience Associate I for a fully remote role in the United States. You will schedule collision repair appointments and estimates, manage high-volume calls, and help with rental car and tow coordination.

Responsibilities emphasize empathy, communication, and accuracy across multiple systems, while maintaining data confidentiality and service quality in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Demonstrated empathy and active listening skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Self-motivated with a strong work ethic and ability to learn quickly.
• Reliable modem and high-speed internet meeting minimum requirements.
• Ability to navigate and multitask across multiple systems, including CRM software.
• Fluent in Spanish and English required.

Responsibilities

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures.
• Professionally manage a high volume of inbound and outbound customer communications.
• Assist customers with rental car reservations and tow scheduling.
• Demonstrate a strong sense of urgency while effectively managing daily workload.
• Communicate with empathy, confidence, and professionalism in all customer interactions.
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources.
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information and maintain confidentiality at all times.
• Maintain company-issued equipment in proper working conditions and promptly report issues.
• Consistently act in a manner that supports positive outcomes and high-quality customer experience.
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Empathy/Active listening

Multitasking

Time management

Bilingual: Spanish & English

Education

High school diploma or GED

Tools

CRM software

Job description

Crash Champions is seeking a Customer Experience Associate I for a fully remote role in the United States. You will schedule collision repair appointments and estimates, manage high-volume calls, and help with rental car and tow coordination.

Responsibilities emphasize empathy, communication, and accuracy across multiple systems, while maintaining data confidentiality and service quality in a fast-paced environment.