Remote Contact Center Specialist - Customer Experience

U.S. Bank; Columbus (OH); Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Holiday pay

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a remote Customer Service Representative to help customers with phone and email inquiries, resolve issues, and provide accurate information about accounts and services.

You will collaborate with multiple bank teams to handle complex questions, learn products quickly, and deliver professional service. This remote role offers flexibility with shifts and a Spanish language premium is available after training.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those related to fraud support and internet operations.
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
• Bilingual - Spanish - You will receive a language premium of 10% after a successful assessment after training.
• Shifts beginning at 12:30 p.m. or later receive a 10% shift differential.

Skills

Customer service

Communication

Problem solving

Negotiation

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote Customer Service Representative to help customers with phone and email inquiries, resolve issues, and provide accurate information about accounts and services.

You will collaborate with multiple bank teams to handle complex questions, learn products quickly, and deliver professional service. This remote role offers flexibility with shifts and a Spanish language premium is available after training.