Journeys Bilingual (Spanish/English) Customer Service Representative - Remote(TNand FL Residents)

Genesco; Lorida (FL); Teletrabalho; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

Career advancement

Weekly pay

Medical, Dental, Vision insurance

401K

Scholarship programs

Tuition assistance

Student loan repayment

Employee assistance program

Resumo da oferta

Genesco is seeking a Bilingual Remote Customer Support Specialist I to deliver exceptional service across phone, chat, SMS, and email. You will handle orders, promotions, shipments, and returns while maintaining strong customer relationships and brand representation.

The role requires a proactive problem-solver with calm under pressure and excellent communication skills. The position emphasizes working remotely with a flexible schedule, demonstrating reliability and the ability to learn new

Qualificações

• Fluent in English with strong typing skills.
• Bilingual proficiency in Spanish.
• High school diploma or GED required.
• 1–2 years of customer service or retail experience preferred.

Responsabilidades

• Communicate with customers via phone, chat, SMS, and email to provide accurate information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Conhecimentos

Bilingual Spanish

Communication skills

Typing skills

Problem solving

Multitasking

Formação académica

High school diploma or GED

Ferramentas

CRM software

Chat/Email platforms

Descrição da oferta de emprego

The Ideal Candidate

As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

Position Benefits

• 40% off employee discount at all Genesco retail locations and online.
• Advancement opportunities within the first 6 months of employment.
• Weekly pay
• Dental, Life, Medical, and Vision coverage and insurance.
• 401K Contribution program.
• Journeys and Genesco Scholarship programs.
• Tuition and Student Loan Repayment assistance.
• Employee Assistance – Mental Health, Financial Planning, and Legal Advice.

Job Responsibilities:

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Job Requirements:

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Excellent problem-solving and conflict resolution skills.
• Strong attention to detail and ability to multitask effectively.
• Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
• Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
• Bilingual proficiency in Spanish.

Work From Home Requirements:

• Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
• Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
  • Tablets and Chromebooks are not permitted.
• RAM: Minimum of 16 GB.
• Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
• Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
• Web Camera: Integrated or external webcam.
• Mouse: External mouse required.
• Cell Phone: Must have Wi-Fi capability and a charger.
• Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
  • Minimum speed: 50 Mbps download / 5 Mbps upload.
  • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
  • Test your speed at
  • You must pass the official system test at using Google Chrome.
• Power: Devices must remain charged at all times to avoid work disruptions.
• Verification: All equipment and internet access are your responsibility and will be verified during onboarding.